BEYOND THE BODY LLC

SPA RULES, REGULATIONS & CLIENT POLICIES

By scheduling or receiving services at Beyond The Body LLC, you acknowledge and agree to comply with the following Spa Rules and Regulations. Failure to follow these policies may result in immediate removal from the premises and/or suspension or termination of services or memberships without refund. Throughout this document, “we,” “us,” or “our” refers to Beyond The Body LLC.

All benefits, packages, or memberships are available only to active clients in good standing and remain valid solely during the applicable term. Beyond The Body LLC reserves the right to update or modify these policies at any time without prior notice.

CLIENT COMFORT, SAFETY & PROFESSIONAL BOUNDARIES

Your safety and comfort are our top priorities. If at any point during your session you feel uncomfortable for any reason, you may request that the session end immediately. Likewise, any therapist or service provider may stop a session if they feel uncomfortable or believe a situation compromises professional boundaries, safety, or ethics. Our goal is to provide a secure, respectful, and relaxing environment for every client.

SPA ETIQUETTE

To maintain a tranquil atmosphere:

• Please keep voices low and silence all mobile devices upon entering the Spa.

• Conducting personal business activities, solicitation, or recruitment of clients or staff is not permitted without written authorization from management.

• Beyond The Body LLC reserves the right to deny service or remove any individual whose behavior disrupts the Spa environment or violates these policies. No refunds will be issued in such cases.

HEALTH & SAFETY RESPONSIBILITIES

Clients must inform their therapist of any health concerns that may impact their ability to safely receive services. Services should be avoided if a client has open wounds, contagious conditions, active infections, poor hygiene, or has been advised by a healthcare professional to refrain from massage or bodywork.

It is each client’s responsibility to consult with a licensed medical professional regarding their suitability for services. Beyond The Body LLC reserves the right to decline or discontinue services if health or safety concerns arise.

Clients with conditions such as high blood pressure, heart conditions, pregnancy, or other relevant medical concerns must notify staff prior to treatment to ensure appropriate service selection.

MINORS IN THE SPA

• Massage and esthetic services are not provided to children under seventeen (17) years of age unless permitted by specific policy or law.

• Clients age 17 must have a parent or legal guardian present in the treatment room for the entire session.

• All intake and consent forms for minors must be completed by the parent or guardian in the presence of Spa staff.

• Beyond The Body LLC is not responsible for supervising unattended minors.

• All services involving minors comply with applicable state and local regulations.

APPOINTMENT CANCELLATIONS & NO-SHOWS

Clients may cancel or reschedule appointments without charge by providing notice within the Spa’s required cancellation timeframe. Special dates, holidays, or group bookings may require extended notice.

Failure to cancel within the required timeframe or failure to appear for a scheduled appointment may result in the full service fee being charged. Promotional services may be subject to alternate cancellation terms.

PERSONAL BELONGINGS

Clients are responsible for their personal items while on Spa premises. Beyond The Body LLC is not liable for lost, stolen, or damaged belongings.

SUBSTANCE USE POLICY

For the safety of all clients and staff:

• Smoking, vaping, nicotine products, marijuana, alcohol, or illegal substances are prohibited on Spa property.

• Individuals suspected of being under the influence may be denied entry or removed from the premises without refund.

• Authorities may be contacted if necessary.

REFUNDS & EXCHANGES

All services, packages, memberships, gift cards, and retail items are final sale and non-refundable.

CHECK-IN & SESSION TIMING

Clients are encouraged to arrive at least 15 minutes prior to their appointment. Valid government-issued identification may be required for new clients.

Session times include consultation and preparation. Late arrivals will result in shortened session time without adjustment to pricing. All services must be checked out at the front desk before departing.

PAYMENTS & GIFT CARDS

Accepted payment methods include cash, approved credit/debit cards, Zelle, cash app, PayPal and Beyond The Body LLC-issued gift cards. Prices are subject to change.

Gift cards are non-refundable and must be presented at redemption. Lost or stolen gift cards may be replaced only for the remaining balance at the Spa of original purchase. Gift cards may not be used to purchase other gift cards.

Beyond The Body LLC reserves the right to suspend or invalidate gift cards if fraud or misuse is suspected.

RIGHT TO REFUSE SERVICE

Service providers may refuse or discontinue services without refund if:

• A client displays abusive, inappropriate, or sexual behavior

• A client appears impaired by drugs or alcohol

• A client’s health disclosures indicate services are unsafe

• The client violates professional or ethical boundaries

• The client does not meet age or consent requirements

• The client cannot safely position themselves for treatment

MEMBERSHIPS, FREEZES & CANCELLATIONS

Memberships may be frozen or canceled according to Spa policy. Frozen memberships may be subject to reduced fees and service restrictions. Cancellations must be completed through official Spa channels to take effect. Unused services may expire following cancellation according to the membership agreement.

NON-DISCRIMINATION POLICY

Beyond The Body LLC is committed to providing services with dignity and respect. We do not discriminate based on race, color, religion, sex, gender identity, sexual orientation, pregnancy, age, disability, national origin, marital status, or any other protected characteristic.

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